Legal
Privacy Policy
We need some information to run a business and support services. We do not need your whole life story. This page explains what we collect, why we collect it, and how we handle it.
1. What This Policy Covers
This Privacy Policy explains how Simple Server Networks collects, uses, stores, and shares information when you visit the website, contact the company, or use its services. If you use the site or the services, this policy applies to you.
2. Information We Collect
We collect information in a few boring but necessary categories.
Information You Give Us
- Name, company name, email address, phone number, mailing address, and billing details.
- Messages you send through contact forms, email, support channels, or sales inquiries.
- Account details and configuration information needed to provide hosting, support, PBX, or related services.
Information Collected Automatically
- IP address, browser type, operating system, referring pages, device information, and access times.
- Basic usage and diagnostic information used to secure, maintain, and improve the site and services.
- Cookies or similar technologies used for site functionality, analytics, and session handling.
Information From Service Operations
- Logs, tickets, and technical records created while monitoring systems, responding to support issues, or investigating abuse.
- Billing and transaction records related to paid services.
3. How We Use Information
We use collected information to do the normal things a hosting and support business has to do, including:
- Provide, maintain, and improve services.
- Set up accounts, process payments, and send invoices.
- Respond to questions, support requests, and service issues.
- Secure systems, detect abuse, prevent fraud, and enforce policies.
- Send service updates, billing notices, and operational communications.
- Analyze site usage so we can improve performance, usability, and content.
4. When We Share Information
We do not sell personal information. We may share information in limited situations, including:
- With service providers that help operate billing, infrastructure, analytics, communications, or support systems.
- When required by law, subpoena, court order, or other legal process.
- To protect the rights, property, systems, customers, or safety of Simple Server Networks and others.
- As part of a merger, acquisition, sale of assets, or business reorganization if one ever occurs.
5. Cookies and Tracking
The site may use cookies and similar technologies to keep things working, understand traffic patterns, and improve the user experience. You can usually control cookies through your browser settings, although disabling some cookies may make parts of the site less useful.
6. Data Retention
We keep information for as long as reasonably necessary to provide services, meet legal or accounting obligations, resolve disputes, enforce agreements, and maintain security records. After that, information may be deleted, anonymized, or archived as appropriate.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. That said, no system on the internet is perfectly invincible, so please use strong passwords, secure devices, and healthy caution like the technologically competent adult you are.
8. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or request limitations on the use of certain personal information. To make a privacy request, contact us using the details below and we will review it in accordance with applicable law.
9. Third-Party Links and Services
The site or services may link to third-party tools, websites, or providers. We are not responsible for the privacy practices of those third parties, so if you leave our environment, their rules apply.
10. Children’s Privacy
Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If such information is believed to have been submitted, contact us so it can be addressed.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If that happens, the updated version will be posted here with a revised effective date. Continued use of the site or services after changes means the updated policy applies.
12. Contact Us
If you have privacy questions, requests, or concerns, contact info@simpleservernet.com.