Privacy Policy

Simple Server Networks

Last Updated: 4/2025

Simple Server Networks (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our websites, services, and hosted infrastructure.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect personal information when you:

Create an account
Purchase hosting or related services
Contact our support team
Submit forms or request consultations

This information may include:

Name
Company name
Email address
Phone number
Billing information
Service configuration details

1.2 Information Collected Automatically

When using our services, we may automatically collect:

IP addresses
Device information
Browser type
Server/usage logs
Connection timestamps
DNS queries (relay-only; not individually profiled)
VoIP/PBX call metadata (never call content)

This data helps us maintain security, ensure service reliability, and optimize performance.

1.3 Service-Related Data

As a hosting provider, we process:

Website files
Databases
Email data
PBX configurations
Cloud infrastructure resources

We do not access your data unless required for support, troubleshooting, or security reasons—and only with appropriate authorization.

2. How We Use Your Information

We use personal and service-related information to:

Provide, operate, and maintain our hosting and cloud services
Set up and manage user accounts
Process payments and invoices
Monitor system health and security
Improve customer experience
Troubleshoot technical issues
Communicate service updates or changes
Comply with legal or regulatory obligations

We never sell or rent your information to third parties.

3. How We Share Information

We may share information only with:

Trusted third-party service providers (billing processors, data centers, security tools)
Law enforcement, when required by law, subpoena, or valid request
Internal team members performing authorized support functions

All third-party partners are bound by confidentiality and data-protection agreements.

4. Data Security

We implement industry-standard protections, including:

Encryption in transit and at rest (where applicable)
Multi-layer firewalls
DDoS mitigation
Access control and audit logging
Intrusion detection and monitoring

Despite our efforts, no method of transmission or storage is 100% secure. We commit to following best practices and addressing any security issues promptly.

5. Data Retention

We retain information only for as long as necessary to:

Provide services
Meet legal requirements
Resolve disputes
Maintain backups as part of disaster recovery

You may request deletion of personal data where applicable.

6. Your Rights

Depending on your region, you may have the right to:

Access your personal information
Request corrections or updates
Request deletion of personal data
Restrict or object to data processing
Request a copy of your data

7. Cookies and Tracking Technologies

Our website may use cookies or similar tools for:

Analytics
Performance optimization
Login/session management

You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, content, or policies.

9. Children’s Privacy

Our services are not directed toward individuals under 16. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy as needed. The “Last Updated” date will always reflect the most recent version.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Simple Server Networks
Email: info@simpleservernet.com
Phone: (803)728-6994
Website: simpleservernet.com